COVID-19 HEALTH & SAFETY MEASURES

In such challenging times, we are working hard to keep you updated on what matters, when it matters most. Our first priority is ensuring our customers continue to get the very best service we can provide, while maintaining a safe environment for you, and our staff.

For the time being we’re focusing our attention and resources on making sure we do our very best for our existing customers. We would like to remind you that you can do most things on our website regarding purchasing a vehicle. We’re also doing a few extra things to make your experience better with Koch.

  • To help combat COVID-19, we are closing our showroom until further notice. Our Sales team is still available through our website, phone (780) 809-4681, and email bdc@kochford.com. Please note our Service Centre is still open to the public.
  • If you need to come in, we have the utmost confidence in our ability to provide a safe and clean environment.
  • We are offering delivery in Alberta for all new and used vehicles purchased from this point forward.
  • Lincoln AFS will be deferring the first 3 monthly payments (for eligible new Lincoln vehicles purchased during the program period).
  • An additional three monthly payments in Customer Cash on eligible new Lincoln vehicles that are purchased/leased, or factory ordered during the program period. Together with deferred payments, we are providing a much-needed grace period of up to 6 months before clients need to worry about making their first vehicle payment.
  • We will also provide options that will allow any paperwork necessary, to be completed in the comfort of your own home. Payments and deposits can be made through our website.
  • For those that need to come in for service work; we have implemented enhanced cleaning and sanitation procedures in all areas of the dealership.
  • In the breezeway; gloves will be worn by all porters, seat covers will be provided, and the steering wheels, door handles, and all other vehicle touch points will be wiped down.
  • We’ve also introduced periodic and consistent wiping down of all door handles and surfaces within the dealership.
  • Staff and customers alike have been and will continue to be encouraged to maintain a proper hand washing regimen through the use of soap and hot water (or hand sanitizer if soap and water is not available).
  • We would also like to emphasize that any skin to skin contact is highly discouraged (handshakes, hugs, etc.).

We’d like to thank you for your past and continued business. If you have any questions, please call Toll Free: 1 (877) 752-3492
 or email us at bdc@kochford.com, and we will get back to you within a timely and efficient manner