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Frequently Asked Questions

How do I buy a vehicle online?

We offer several purchasing alternatives for your convenience. The Cash Price option allows you to use a major credit card or a Paypal account to complete the transaction in full (which is the sale price plus local taxes). You have the choice of paying in full or speaking with a representative to complete the financial terms. If you choose the Finance Price option, click Contact Customer Service, and a customer representative will promptly contact you to walk you through the steps and terms required for financing the purchase. An alternative for most vehicles is the 24 Hour Hold Deposit. This is a deposit that will put the vehicle on hold for 24 hours. This allows you to book a test drive, to go through all the terms, and to address any potential questions or issues that you may have with the purchase.

"Hold With Deposit" How does it work? Can I get my money back?

If you're interested in a vehicle, but you don't feel like maxing out your credit card, then we recommend you put a 24hr hold on it. Holds require a refundable deposit. This is just an authorization on your credit card, and if you change your mind, we'll return your money. Please note: in order to make things fair, No Shows result in no refund. After you place a hold, we will contact you to confirm your interest in the vehicle. At that time, you can schedule a test drive or a viewing of the vehicle. If you don't like what you see, you are NOT COMMITTED to purchase the vehicle.

What's a No Show?

A No Show is when you don't call, write, text, or visit our retail store within 24hrs of your deposit. No Show's will lose their deposit, so please show up.

Once I pay for the vehicle online, do I own it?

NO! Sorry to be so blunt, but this is important. If you purchase a vehicle through the website, you still need to complete a Bill of Sale as well as any other necessary legal paperwork or terms. While the payment of the vehicle may be complete, there is still an absolute need for this paperwork to be done. It can be completed at the dealership, electronically, or delivered in-person, depending on the vehicle, terms of finance, or location.

What if I don't live in Alberta?

Our e-Commerce capabilities are for Alberta only, Provincial Laws apply. If outside Alberta, please feel free to contact our staff at bdc@kochford.com.

If I don't like the vehicle, can I get a refund?

Our refund policy covers the 48 hours starting after the initial online purchase. We do not offer refunds once a vehicle has been delivered and a bill of sale has been signed. If there are any concerns about the vehicle you are purchasing or the financial terms, we highly recommend using the 24 Hour Hold option to ensure that everything is in order. Please note, there may be exceptions to the refund policy when it comes to Flash Sale vehicles. In some of these cases, the purchase is defined as Final if the customer chooses to purchase it online.

What if I have further questions?

The easiest method of contact is to use the Chat Widget provided, or to email us at: bdc@kochford.com. You can also call us toll-free: 1-877-752-3492