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Customer Reviews
Koch Lincoln is Edmonton's destination for the Lincoln brand — a dealership built around the elevated experience Lincoln owners expect. From the moment you walk through our doors to every service visit that follows, we're focused on delivering the kind of personalized, refined care that sets Lincoln apart. Our customer reviews reflect that standard.
As a dedicated Lincoln dealer in Edmonton, our team specializes exclusively in the Lincoln lineup, including the Nautilus, Aviator, Navigator, and Corsair. Whether you're exploring a new luxury SUV, considering a certified pre-owned Lincoln, or scheduling service with our factory-trained technicians, our latest reviews show exactly what to expect from your Koch Lincoln experience.
219 reviews
Unbelievable service ! I have had Paula Bowman take over as my service advisor and she is the absolute best !! she has gone above and beyond with anything that I have needed when it comes to my Linco… MoreUnbelievable service ! I have had Paula Bowman take over as my service advisor and she is the absolute best !! she has gone above and beyond with anything that I have needed when it comes to my Lincoln mkz. Thank you Paula and the rest of your team Less
My experience with Kelly from sales and Paula from service has been nothing short of amazing. I felt like they listened to my thoughts and concerns and were able to make things happen. Would have giv… MoreMy experience with Kelly from sales and Paula from service has been nothing short of amazing. I felt like they listened to my thoughts and concerns and were able to make things happen. Would have given 5 stars however had very poor customer service from an associate of Kelly’s. I feel like he was trying to use dirty car salesman tactics. I had been working on a deal for a new vehicle with Kelly and all I wanted was to see the vehicle before I bought it. Stopped by and Kelly and the vehicle were not there. I told his associate I will just come back. He told me if I don’t put money down the vehicle right there, it’s still for sale. Kelly did call and apologize that his co-worker said that and assured me the car won’t be sold. I just felt that it was just that stereotypical dirty used car tactics from Kelly’s co-worker. Would never do business with someone like. Less
The salesperson (Kelly) was patient, knowledgable and helpful, without being pushy. He went out of his way to make sure we got the vehicle we wanted at a good price. I highly recommend him!
I was looking for a dealership that offered Saturday service for an oil change and a recall repair. After calling 5 other dealerships I booked in with Koch Lincoln Ford. I am so happy we did! I loved… MoreI was looking for a dealership that offered Saturday service for an oil change and a recall repair. After calling 5 other dealerships I booked in with Koch Lincoln Ford. I am so happy we did! I loved the text communications and how well everything was explained to me. They even washed the exterior of my car before it came back to me. Very impressed and now a loyal customer! Less