Customer Reviews
Koch Lincoln Reviews | Edmonton's Dedicated Lincoln Dealership
Koch Lincoln is Edmonton's destination for the Lincoln brand — a dealership built around the elevated experience Lincoln owners expect. From the moment you walk through our doors to every service visit that follows, we're focused on delivering the kind of personalized, refined care that sets Lincoln apart. Our customer reviews reflect that standard.
As a dedicated Lincoln dealer in Edmonton, our team specializes exclusively in the Lincoln lineup, including the Nautilus, Aviator, Navigator, and Corsair. Whether you're exploring a new luxury SUV, considering a certified pre-owned Lincoln, or scheduling service with our factory-trained technicians, our latest reviews show exactly what to expect from your Koch Lincoln experience.
222 reviews
Sales department is lovely. Service however needs a new manager. They have started charging for stupid things that used to be covered and included. But you can bet that if the same thing happens to yo… MoreSales department is lovely. Service however needs a new manager. They have started charging for stupid things that used to be covered and included. But you can bet that if the same thing happens to your car while they have it, they won’t do anything for you. Very very very pushy, almost scammer level of pushy when they try to sell you on services that you don’t need on a 4 year lease. Super predatory and it makes me not want to get my vehicle serviced there. Nothing but an extreme disappointment. Less
Extremely disappointing experience with Andres at Koch Lincoln. I came to the dealership as a serious customer interested in purchasing/leasing a vehicle and wanted to complete a test drive. I was le… MoreExtremely disappointing experience with Andres at Koch Lincoln. I came to the dealership as a serious customer interested in purchasing/leasing a vehicle and wanted to complete a test drive. I was led to believe the test drive would happen, but after taking the time to come to the dealership, it did not happen and this was not properly communicated to me beforehand. What concerned me even more was that Andres collected and entered my personal information without clearly explaining to me what it was being collected for or asking for my consent. I was not comfortable with how my personal information was handled. Between the misleading communication about the test drive, the lack of respect for my time, and my concerns regarding the collection of my personal information, this was not the level of professionalism or transparency I expected from a premium brand like Lincoln. I came in genuinely prepared to purchase a vehicle, but this experience completely changed my impression of the dealership and the salesperson. I would not recommend Andres based on my experience. Less
UPDATE*** Not sure what to do anymore, bought a Mkc in 2020 and the back lift gate and all 4 doors have bubbling paint and rust spots. Yet ive bought 5 ford trucks from Dk Leduc and have many fords i… MoreUPDATE*** Not sure what to do anymore, bought a Mkc in 2020 and the back lift gate and all 4 doors have bubbling paint and rust spots. Yet ive bought 5 ford trucks from Dk Leduc and have many fords in our fleet and have not had 1 rust issue. Why such a difference in quality of vehicles... Update* 2019 MKC with 113,000kms, parked in garage. We brought the car in for the doors having rust spots and transmission bumping, told they would cover 30% so our total would be $14,000.00 Sent in prior for service and other defects only to be left with more problems. Took our seat out and when put back in they bolted it down on a charge cord, damaged the buttons on the dash and didnt put the glove box area back together properly after replacing the air filter. Tire sensor is another long story. Friends and i have bought many vehicles and the service and quality between Ford and Lincoln are huge. Surprised the owner stands behind this quality and service. Less
Had my parts
I was yesterday there , to book the appointment was very easy , they made me feel as special customer , they always offer me the ride round trip .. and also they explained me very clear the estimate t… MoreI was yesterday there , to book the appointment was very easy , they made me feel as special customer , they always offer me the ride round trip .. and also they explained me very clear the estimate the procedure will done to my car , and they are always be in contact to notify any news . I really recommend that dealer shop Less
Great buying experience! Jeremy, Andres and Ana were very friendly and helpful! I would highly recommend the Koch dealership.