Customer Reviews
Koch Lincoln Reviews | Edmonton's Dedicated Lincoln Dealership
Koch Lincoln is Edmonton's destination for the Lincoln brand — a dealership built around the elevated experience Lincoln owners expect. From the moment you walk through our doors to every service visit that follows, we're focused on delivering the kind of personalized, refined care that sets Lincoln apart. Our customer reviews reflect that standard.
As a dedicated Lincoln dealer in Edmonton, our team specializes exclusively in the Lincoln lineup, including the Nautilus, Aviator, Navigator, and Corsair. Whether you're exploring a new luxury SUV, considering a certified pre-owned Lincoln, or scheduling service with our factory-trained technicians, our latest reviews show exactly what to expect from your Koch Lincoln experience.
224 reviews
Very good service and friendly staff. Paula is the best.
Fantastic experience at Koch Lincoln! Bought a 2024 Nautilus and couldn't be happier. Kelly & Pierre in Sales were both fantastic with zero sales pressure! Dave in Finance was friendly & h… MoreFantastic experience at Koch Lincoln! Bought a 2024 Nautilus and couldn't be happier. Kelly & Pierre in Sales were both fantastic with zero sales pressure! Dave in Finance was friendly & helpful. Great customer service by all. We will be back for future purchases! Less
From the moment I first contacted Koch Ford Lincoln online, to the moment I stepped inside the show room, I felt that this was a first rate dealership. Professional, honest and courteous with no high… MoreFrom the moment I first contacted Koch Ford Lincoln online, to the moment I stepped inside the show room, I felt that this was a first rate dealership. Professional, honest and courteous with no high pressure sales. Pierre was very accommodating and informative and today I drove my first ever Lincoln home. Pierre took so much time explaining the technology and helping set up apps etc that I instantly felt comfortable and relaxed with my new Nautilus. I also would like to mention Leanne in finance she took the time to explain all options available to me in every aspect. She made the process seamless. Less
Koch Lincoln went above and beyond to make sure that I had a wonderful customer experience. When I arrived to get my vehicle, and things weren't quite ready due to natural errors with my car keys… MoreKoch Lincoln went above and beyond to make sure that I had a wonderful customer experience. When I arrived to get my vehicle, and things weren't quite ready due to natural errors with my car keys being unavailable, they offered me a ride or the convenience of a Lincoln loaner - and they treated me to the Lincoln customer lounge while I waited. I took the loaner home that evening, expecting to come back the following morning to receive my vehicle. They further extended their customer hospitality by providing me with a new key fob, due to their own internal error, and drove my vehicle to me (30 min drive outside of the city) to the residence I was staying at. During this entire experience, each person I interfaced with was so accomodating and pleasant to deal with. I wish there were more businesses who take customer service as seriously as they do. I will definitely be a repeat customer and make recommendations to friends and family. Less
Although the team at Koch didn’t have what I was looking for Kelly was easy to deal with and straightforward. If you’re looking for a Lincoln get in touch with Kelly, you won’t be disappointed.