Customer Reviews
Koch Lincoln Reviews | Edmonton's Dedicated Lincoln Dealership
Koch Lincoln is Edmonton's destination for the Lincoln brand — a dealership built around the elevated experience Lincoln owners expect. From the moment you walk through our doors to every service visit that follows, we're focused on delivering the kind of personalized, refined care that sets Lincoln apart. Our customer reviews reflect that standard.
As a dedicated Lincoln dealer in Edmonton, our team specializes exclusively in the Lincoln lineup, including the Nautilus, Aviator, Navigator, and Corsair. Whether you're exploring a new luxury SUV, considering a certified pre-owned Lincoln, or scheduling service with our factory-trained technicians, our latest reviews show exactly what to expect from your Koch Lincoln experience.
224 reviews
Their shuttle driver and taxis run stop signs.
I don't give out 5 stars any more unless some one goes overboard in excellence, four stars is for some who does an excellent job is friendly professional and does the job on time. Koch Lincoln is… MoreI don't give out 5 stars any more unless some one goes overboard in excellence, four stars is for some who does an excellent job is friendly professional and does the job on time. Koch Lincoln is a very solid 4, I would highly recommend them to anyone. Less
My experience with Ford Koch was Very mixed. My sales representative was very little help throughout the whole process. I was told I would get a walk around video before i drove up 7 hours to pick up… MoreMy experience with Ford Koch was Very mixed. My sales representative was very little help throughout the whole process. I was told I would get a walk around video before i drove up 7 hours to pick up the truck. I never received my walk around video. Every time I tried to contact there was minimal effort in any answers she gave to answer my questions. One time I was told that she was busy and would call me back. I never received a call back. I understand it was a used truck that wasn’t the brand they usually sell but it was obvious there was minimal effort to gain any knowledge about the vehicle she was selling me. When it came time to get to the financial part of things I had Pat helping me and I couldn’t have asked for a better helping hand through the process. Pat was very helpful and knowledgeable and amazing to work with. Once I got the truck off the lot and started driving home I got a Check engine light. I contacted my Sales Rep as soon as it came on and explained my situation and she let me know she would have an answer for me after she got to work at 9am which was understandable. The next morning I waited for almost an hour with no call back or indication that I was receiving any help. While I was waiting I got an OBD 2 scanner and scanned the truck myself and got a code for a NOX sensor on the emissions system. I called a local dealer and was quoted $2200 for the part alone. Keep in mind this all happened within 24 hours of me purchasing the truck and 4 hours of actual run time on the truck after I bought it. I called Koch Ford and explained the situation but they said the best they could do was POSSIBLY reimburse me for up to $400 after I covered the expenses. The whole experience was VERY unpleasant except for the times I was being helped by Pat in finance. I would strongly recommend to not buy used from Koch Ford based on my used vehicle experience. Less
Recently had a problem with my F150 Lariat. Staff were very professional and helpful as we worked through what was required, and just what the dealership was willing to do to assist as the truck had o… MoreRecently had a problem with my F150 Lariat. Staff were very professional and helpful as we worked through what was required, and just what the dealership was willing to do to assist as the truck had only been recently purchased. Jeremy Kosh spoke to me personally on the problem and together we were able to come to a satisfactory outcome for us both. Thank you Jeremy and thank you Blair, the service manager. Less
We went to Koch looking for a luxury vehicle and after looking a a couple of models Pierre came and asked if we needed help. The model we were primarily interested in was a Nautilus and Pierre educate… MoreWe went to Koch looking for a luxury vehicle and after looking a a couple of models Pierre came and asked if we needed help. The model we were primarily interested in was a Nautilus and Pierre educated us thoroughly on the model and it’s features. After taking the 2020 model for a test drive we stated we would like to reserve our judgement after taking the 2021 model for a drive which would be available in a month. Pierre gave us a non pressured experience without the “How can I get you into this car” sales pitch. We left knowing we would come back to purchase a vehicle from Pierre and Koch Lincoln, which we did, after having the best car buying experience we have ever had. Friendly, down-to-earth staff & relaxed process! Would recommend & return to Koch. Less
The sales rep Craig is very patient and helpful with our purchase of a new car. Friendly working staff there. An excellent car dealership place.