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Customer Reviews
Koch Lincoln is Edmonton's destination for the Lincoln brand — a dealership built around the elevated experience Lincoln owners expect. From the moment you walk through our doors to every service visit that follows, we're focused on delivering the kind of personalized, refined care that sets Lincoln apart. Our customer reviews reflect that standard.
As a dedicated Lincoln dealer in Edmonton, our team specializes exclusively in the Lincoln lineup, including the Nautilus, Aviator, Navigator, and Corsair. Whether you're exploring a new luxury SUV, considering a certified pre-owned Lincoln, or scheduling service with our factory-trained technicians, our latest reviews show exactly what to expect from your Koch Lincoln experience.
220 reviews
Great customer service. Proactive, on time and under budget. Loving the new ride!!
Great staff, found a car i've been searching for after months. Overall process was quick and easy.
I didn't feel very comfortable after this maintenance. I was supposed to repair and replace the spark plug and clean the oil circuit system, but during the maintenance process, the ABS broke down… MoreI didn't feel very comfortable after this maintenance. I was supposed to repair and replace the spark plug and clean the oil circuit system, but during the maintenance process, the ABS broke down and cost was incurred.After the ABS failure for the second time, the brake pedal was too loose, which made the customer have serious safety risks in the driving process.It is recommended to self-check whether other problems occur after the maintenance is completed Less
Good service, staff really helpful and my car well taken care off
Recently had some paint touch ups completed on the rear doors of our 2016 Ford Edge with Koch’s body shop. The customer service was great as always. Koch Ford went over and above to ensure we were tak… MoreRecently had some paint touch ups completed on the rear doors of our 2016 Ford Edge with Koch’s body shop. The customer service was great as always. Koch Ford went over and above to ensure we were taken care of. The quality of work was excellent and the finished product looked like the vehicle just came off the assembly line. The detailed floor mats upon pickup was a nice touch. Highly recommend Koch Ford for anyone looking for body work or mechanical services. Thanks again! Less
I am always happy with Koch Ford Service. No complain at all. Esp my service advisor Danielle is very accommodating and kind. Will recommend to friends and I will certainly not go to any other service… MoreI am always happy with Koch Ford Service. No complain at all. Esp my service advisor Danielle is very accommodating and kind. Will recommend to friends and I will certainly not go to any other service shop for my maintenance needs. Less