Customer Reviews
Koch Lincoln Reviews | Edmonton's Dedicated Lincoln Dealership
Koch Lincoln is Edmonton's destination for the Lincoln brand — a dealership built around the elevated experience Lincoln owners expect. From the moment you walk through our doors to every service visit that follows, we're focused on delivering the kind of personalized, refined care that sets Lincoln apart. Our customer reviews reflect that standard.
As a dedicated Lincoln dealer in Edmonton, our team specializes exclusively in the Lincoln lineup, including the Nautilus, Aviator, Navigator, and Corsair. Whether you're exploring a new luxury SUV, considering a certified pre-owned Lincoln, or scheduling service with our factory-trained technicians, our latest reviews show exactly what to expect from your Koch Lincoln experience.
222 reviews
Great, friendly service.
Courteous, professional, responsive , I always get great service from this team. Paula and Blair are outstanding. Thanks for everything!!
I had my vehicle serviced approx 2 months before end of extended warranty. Was informed that a back shock was leaking and needed to be replaced. A quote was given and was informed that the work was no… MoreI had my vehicle serviced approx 2 months before end of extended warranty. Was informed that a back shock was leaking and needed to be replaced. A quote was given and was informed that the work was not covered by warranty. Did not get work done. I had the vehicle serviced just before the end of the warranty (2 months later) and was surprised that the service sheet did not list the leaking shock. Spoke to the service manager who was baffled as to what had happened. He checked the shock and said there was no problem (no leak). He informed me that the mechanic who did inspection no longer worked there. The shock replacement was in fact covered by the warranty. Had no explanation as to why I was told it was not covered. Suggested that he needs to talk to the service staff. He had no explanation as to why this happened and apologized and said he would look into it. While I appreciated the response from the service manager, I find the conflicting information provided to me previous to his involvement very concerning. Less
